Support

Last updated: April 30, 2026

Need help with the Neutral Point app? We're here to assist. Reach out using any of the channels below and we'll respond within 48 hours.

Contact Us

Email: dev@neutralpilates.com

Phone: +1 (437) 967-2579

Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

What can we help with?

• Booking & cancellations — questions about your class reservations
• Account & billing — purchases, memberships, credits, refunds
• Technical issues — app bugs, login problems, payment errors
• General feedback — feature requests or suggestions

For all inquiries, please email dev@neutralpilates.com and we'll route your request to the right person.

Visit Us In Person

We have 5 studio locations across the Greater Toronto Area:

Neutral Point Downtown
Brookfield Place, 181 Bay St, C395 Concourse Level
Toronto, ON M5J 2T3

Neutral Point Markham
139 Main St Unionville, Unit 203
Markham, ON L3R 2G6

Neutral Point North York
5460 Yonge St, Unit 204
North York, ON M2N 6K7

Neutral Point Richmond Hill
9019 Bayview Ave, Unit 201
Richmond Hill, ON L4B 3M6

Pilates 8
40 Vogell Rd, Unit 31
Richmond Hill, ON L4B 3N6

Privacy & Legal

Privacy Policy — How we handle your data

Terms of Service — App usage terms

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© 2026 Neutral Pilates Inc. All rights reserved.